Refund & Return Policy

We aim to ensure that every product you receive meets the highest quality standards. However, if you are not satisfied with your purchase, our Refund Policy outlines the conditions under which refunds may be issued. Refund eligibility applies only to products that are damaged, defective, or incorrect upon delivery. You must notify us within 24 to 48 hours of receiving the product with clear photos or videos as proof so we can review the claim.

Refunds are not applicable on customized, personalized, engraved, or made-to-order products, as these items are created specifically based on your requirements. Products must be returned in their original packaging, unused, and in the same condition as delivered. If the product shows signs of use, tampering, or damage caused after delivery, it will not qualify for a refund.

Once your return request is approved, we will arrange a pickup or request you to ship the item back to us depending on your location. After the returned product is received and inspected, we will notify you of the refund status. Approved refunds will be processed to your original method of payment within 5 to 7 business days. Processing times may vary depending on your bank or payment provider.

Shipping charges, COD fees, and convenience fees are non-refundable. If the product received is incorrect or damaged due to our error, we will bear the return shipping costs. In cases where the customer provided incorrect information or refused delivery, the shipping and handling costs will be deducted from the refund amount.

We reserve the right to decline a refund request if the product does not meet the return criteria mentioned in this policy. Our goal is to provide a fair and transparent process while ensuring the quality of every product delivered.

If you have any questions or need assistance with a refund request, our support team is always available to help.